TRAINING FOR PREGNANT SWEDEN AB´S GENERAL TERMS AND CONDITIONS FOR PURCHASES ONLINE
1.1 These general terms and conditions (the “General Conditions”) apply when you as a consumer (“you”) place an order on [www.trainingforpregnant.com]. An agreement is concluded between you and Training For Pregnant Sweden AB, company registration no 556974-1290 below (“Training For Pregnant”, “we” or “us”). Detailed contact information including other information about us is available on our site.
1.2 Customers younger than 18 years need the approval of their guardian. We reserve the right, in the individual case, to refuse or change your order (e.g. if you have provided incorrect personal data and/or have any record for non-payment of debt).
1.3 We have no liability for products being sold out and reserve the right for any image or typographical errors on the Training For Pregnant Sweden AB´s site, e.g. errors in the product description or technical specification, inaccurate prices and incorrect information regarding stock levels. We are entitled to rectify any such errors and to change or update the information at any time. If the product you want to order is sold out or out of stock you may contact us and we will try to provide you with the product as soon as possible. If the wrong price has been provided for a product that you have ordered, we will notify you accordingly and await your approval of the amended price before we continue with the order process. Any image details on the Training For Pregnant Sweden AB´s site shall be considered as illustrations only. Such illustrations do not guarantee to reproduce the exact number of products that you receive nor the exact appearance, function or origin of the product. We are not responsible for any information by third parties on the Training For Pregnant Sweden AB´s site.
1.4 We or our licensors own the Training For Pregnant Sweden AB´s site and all its content. The information is protected by intellectual property and marketing legislation among other things. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
2. Contracts and orders
2.2 A purchase agreement that these General Conditions apply for is not entered into until we have confirmed your order in writing and you have received our order confirmation by e-mail. We encourage you to save the order confirmation for any future contacts with our customer services regarding the order. You may withdraw your order at any time before we have confirmed it. If you withdraw an order, we will refund any payments that you or your pay- or credit card company have made in relation to the order.
2.3 We strive to provide you with an order confirmation no later than 24 hours after we have received your order. However, if an order is placed on a Friday or a holiday, we try to confirm the order no later than at 6:00 pm on the following working day.
3. Customer information etc.
4. Prices, fees and payment
4.1 Prices indicated on the Training For Pregnant Sweden AB´s site apply to orders placed through the Training For Pregnant Sweden AB´s site. All prices indicated on the Training For Pregnant Sweden AB´s site are in Euro (€) and include VAT. The prices do not include payment- and shipping fees, which are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, local VAT, customs duty etc.) may apply depending on where you live and local regulations. Such charges cannot be predicted by us and are at your expense and will not be refunded by us.
4.2 You can pay for your purchase with the methods specified on the Training For Pregnant Sweden AB´s site. From time to time we may not offer all payment alternatives or change the payment method, if the one you have chosen for any reason does not work at the time of the purchase. Please note that any limitations in payment methods are set forth on the Training For Pregnant Sweden AB´s site.
5. Special offers
From time to time we may provide special offers on the Training For Pregnant Sweden AB´s site that may have more favourable conditions than those provided for in these General Conditions e.g. in relation to payment or extended right of withdrawal. These more favourable conditions will apply only for the duration of the special offer and only for the specific products mentioned. We reserve the right to cancel special offers at any time. Upon termination or withdrawal from a special offer, these General Conditions shall apply without any amendment. Any offers for specific products on the Training For Pregnant Sweden AB´s site are valid only for a limited period and until products are sold out.
6. Shipping and delivery
6.1 Products in stock are normally delivered within the number of working days set forth on the Training For Pregnant Sweden AB´s site. Unless otherwise stated (e.g. in connection with an order for products not in stock) delivery for orders within Sweden will normally be made no later than 2-4 business days from receipt of our order confirmation. Delivery of orders to other countries may require longer time for shipping. More information about delivery of products and the conditions for delivery are set forth on the Training For Pregnant Sweden AB´s site.
6.2 The expected delivery time for a product is set forth in the order confirmation, at the check-out and/or on the relevant product page on Training For Pregnant Sweden AB´s site. If a delivery is delayed we will inform you accordingly and continue to monitor the order. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 days and it is not because of you, you are entitled to cancel the purchase.
6.3 If a package shall be picked up at a specific delivery point, you shall collect it within the time specified in the notification. Normally packages shall be picked up in person with valid identification and order number. You will receive a delivery notice stating when and where the package shall be picked-up or received. The notice is sent by e-mail and/or a text message/SMS. You will be charged a fee, corresponding to the cost of return shipping, if the package is not collected.
7. Right of withdrawal
7.1 When purchasing products on Training For Pregnant Sweden AB´s site, you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying us accordingly within 14 days of you or your representative receiving the product ordered (the withdrawal period).
7.2 The right of withdrawal does not apply to any products made to your specification or that otherwise have been given a clear personalized character or any products with a broken seal that may not be returned due to health or hygiene reasons (e.g. under-wear, swimwear and similar products).
7.3 You will receive clear information if you order a product where the right of with-drawal does not apply. If a product has been sealed, you may not break the seal if you wish to utilize your right of withdrawal. The right of withdrawal ceases when you break the seal. A seal also includes any technical seal (e.g. serial number).
7.4 Please send us a clear message at email@example.com before the with-drawal period expires if you wish to withdraw a purchase. You must provide your name, address and the article and other relevant information, e.g. order number in the message. You may also use the standard form for the right of withdrawal provid-ed by the Swedish Consumer Agency (Sw. Konsumentverket) (http://publikationer.konsumentverket.se/sv/kontrakt-och-mallar/angerblankett.html) but it is not obligatory.
7.5 If you use your right of withdrawal, you must bear the costs for returning the products. Furthermore, you are responsible for the condition of the product after you received it and during the return shipping. We recommend that the product is sent in return well packaged, in good condition and in its original box and/or packaging. The product shall be returned within 14 days from the date when we received your notification informing us that you want to exercise your right of withdrawal.
7.6 We may offer free return for certain products from time to time. If return free of charge is applicable, it is set forth on the relevant page for the product on Training For Pregnant Sweden AB´s site.
7.7 For orders cancelled by using your right of withdrawal, we will issue you with a full refund, including any shipping costs for standard delivery to you. Any additional shipping costs due to you choosing another delivery than our standard delivery are exempted from refund. When you return part of an order, the shipping costs will not be refunded. We are entitled to deduct an amount from the amount to be refunded that corresponds to the diminished value of the product compared to the original value, if and to the extent the loss of value is due to you handling the product other than what is necessary to determine its function or characteristics.
7.8 We will refund the amount as soon as possible, but not later than within 14 days of the date when we received your notification of withdrawal. However, we will delay the refund until we have received the product or you have provided proof that the product has been returned, e.g. by a certificate of delivery. Refunds will be made by the same payment method you chose, unless otherwise agreed.
8.1 You are always entitled to lodge complaints for products bought on Training For Pregnant Sweden AB´s site within three years. The right to lodge a complaint applies to products that are defective according to applicable consumer protection legislation. If you wish to lodge a com-plaint for any product ordered, you shall contact us at firstname.lastname@example.org as soon as possible after discovering the defect. Complaints made within two months from you discovering the defect, will always be considered as having been given in due time.
8.2 We will carry the cost for the return freight for any approved complaints.
8.3 We will refund you in compliance with applicable consumer protection legislation once a product, for which a complaint has been lodged, is returned and the complaint approved. Even though we strive to do so within 30 days from receipt of your complaint, it may be delayed depending on the nature of the product. We reserve the right to refuse any complaint if the product proves not to be defective in compliance with applicable consumer protection legislation. When receiving complaints, we comply with the guidelines provided by the Swedish National Board for Consumer Disputes (see www.arn.se). You will also find relevant information on www.konsumentverket.se.
9. Changes to the General Conditions
We reserve the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Training For Pregnant Sweden AB´s site. Changes will become valid once you have accepted the General Conditions (in connection with a new purchase or while browsing the Training For Pregnant Sweden AB´s site), alternatively 30 days after we have informed you of the changes. However, we recommend that you regularly keep yourself updated on the Training For Pregnant Sweden AB´s site in order to become aware of any changes to the General Conditions.
1.1 Force Majeure
If and to the extent that either of us fail to perform its obligations under this agreement by circumstances beyond reasonable control that could not reasonably have been expected to have taken into account at the time the agreement between us was entered into or to have avoided or overcome the effects of, the failing party shall be released from liability in damages and any other penalties for delay in performing or failure to perform such obligations.
10. Governing law and disputes
10.1 If a dispute should arise between you and us that we have not been able to settle together, as a customer you may apply to the National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”)). We comply with ARN’s recommendations for the matters they examine.
You can contact ARN on their website or address:
Address: P.O. Box 174, 101 23 Stockholm, Sweden
Furthermore, you may report you matter on the online platform of the EU Commission: http://ec.europa.eu/odr.
10.2 Any dispute pertaining to the interpretation of application of theses General Conditions shall, unless otherwise required by mandatory law, be governed by and construed in accordance with the laws of Sweden and be exclusively settled by the general court.
These Conditions were established by Training For Pregnant Sweden AB on 2017-02-02